MEMBER AGREEMENT

AllTechCare offers three membership tiers: Classic, Plus, and Premier. Each tier provides access to our services, discounted rates, and specific benefits as detailed below. Members can choose between a Best Value Annual Plan or a Flexible Monthly Plan.

AllTechCare provides support for a comprehensive range of residential technology. If it's in your home and it runs on electricity or connects to the internet, we support it. This includes, but is not limited to:

• Computer Repair & Optimization: Diagnostics, virus removal, performance tuning, software installation, and hardware upgrades for all home computers and laptops.
• WiFi & Network Setup: Secure home network configuration, connectivity troubleshooting, router setup, and whole-home coverage optimization.
• Cybersecurity & Protection: Proactive threat detection, antivirus management, privacy protection, and safe browsing setup.
• Smart Home Integration: Setup and support for smart thermostats, lighting systems, security cameras, voice assistants, and IoT devices.
• Printers & Peripherals: Installation, troubleshooting, and maintenance for printers, scanners, external drives, and all home office equipment.
• Data Backup & Recovery: Cloud and local backup solutions, data migration assistance, and emergency file recovery.
• Mobile Device Support: Setup, syncing, troubleshooting, and optimization for smartphones, tablets, and wearable devices.
• General Tech Troubleshooting: Remote and on-site help for any home technology issue.

Exclusions:

• —Hardware Costs: This agreement covers labor and support services. The cost of new hardware, parts, or software licenses is not included and will be billed separately.
• —Major Projects: Extensive home wiring, custom server builds, or other large-scale installations are considered projects and will be quoted separately, with member discounts applied to labor.
• —Data Recovery (Advanced): While we assist with emergency file recovery, advanced data recovery from physically damaged drives may require specialized services not covered by membership.
• —Business/Commercial Use: AllTechCare Club memberships are for residential households only. Support for business or commercial equipment/networks is not included.

Your membership tier dictates your priority response window:

Response times are measured from when a service request is officially received by AllTechCare. We prioritize members over non-members for all service requests.

Membership fees are billed annually or monthly, as selected during enrollment. All memberships automatically renew at the end of your term unless canceled. You will be notified before your renewal date.

• Annual Plans: Billed once per year on your enrollment date.
• Monthly Plans: Billed on the same day each month as your enrollment date.
• Cancellation: You may cancel your membership at any time. For annual plans, cancellations are effective at the end of your current annual term. For monthly plans, cancellations are effective at the end of your current monthly term. No refunds will be issued for partial terms.

To ensure the best service, Members agree to:

• Provide accurate and complete information about their tech issues.
• Ensure a safe and accessible environment for on-site visits.
• Cooperate with technicians during troubleshooting and service.
• Maintain current payment information on file.

AllTechCare will exercise reasonable care and skill in providing services. However, we are not responsible for:

• — Loss or corruption of data. Members are solely responsible for backing up their data.
• — Damage to hardware or software caused by pre-existing conditions, misuse, or acts of nature.
• — Any indirect, incidental, or consequential damages arising from the use or inability to use our services.

Our liability for any service-related claim will not exceed the amount paid by the Member for the specific service or membership term in question.

This agreement shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law principles.